Locating Mac app crash logs If an app is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. Crash logs contain information about what the app was doing just prior to the crash. To find a log file, please open /Library/Logs/DiagnosticReports/ in the Finder. If a customer reports an issue in your app that isn’t a crash, look at the device’s console log for additional information about the issue. To access a device’s console logs: For iOS, iPadOS, and tvOS issues, connect the device to your Mac.
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
App Crash Log Mac Os
This article only addresses the crash scenario where mso30win32client.dll is the module name in a crash signature.
For other scenarios, see the following articles:
If you still couldn't find a solution with Office Applications crashing or not starting, you might check the Microsoft Community Office Commercial Admin Center Forums.
Symptoms
Microsoft Office 2016 applications may crash or cannot start. The applications that have been seen to be affected are Excel, Outlook, Skype for Business, Word, Access, Publisher, Project and OneNote.
Additionally, in the Application Event log, you may find a crash signature similar to the following in event ID 1000:
Note
![App Crash Log Mac App Crash Log Mac](/uploads/1/3/4/1/134135731/270742603.png)
- The Application Name will be the name of the executable of the application, such as excel.exe, outlook.exe, lync.exe, winword.exe, msaccess.exe, mspub.exe, winproj.exe, or onenote.exe.
- The Application Version, Module Version and Offset will vary.
Workaround
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Alexa app mac address. Before you modify it, back up the registry for restoration in case problems occur.
How to edit files in ios app on mac. To work around this issue, follow these steps:
- Exit all Office 2016 applications.
- Start Registry Editor. Download asp net for mac. To do this, use one of the following procedures, as appropriate for your version of Windows.
- Windows 10, Windows 8.1 and Windows 8:Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
- Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
- Locate and then select the following registry key: Windows 10 pro iso download 64 bit download.HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonGeneral
- Locate the ShownFirstRunOptin registry value in the key that is specified in step 3. If you do not find ShownFirstRunOptin, go to step 5. If you do find it, go to step 7.
- If you do not find the ShownFirstRunOptin registry value, point to New on the Edit menu, and then click DWORD (32-bit) Value.
- Amazon prime photos mac download. Type ShownFirstRunOptin, and then press ENTER.
- Right-click ShownFirstRunOptin, and then click Modify.
- In the Value data box, type 1, and then click OK.
- On the File menu, click Exit to exit Registry Editor.